FREQUENTLY ASKED QUESTIONS

The earlier, the better. Although the actual truck assignment and dispatch staging may not be locked in until a few days before your dynamic move date, it’s wise to give your moving company four to six weeks’ notice, if possible. The more lead time you can provide, the more likely we are to meet your preferred transit parameters and destination delivery windows.

Yes. A Simple Moves specialist will coordinate a comprehensive pre-move survey of your household goods or business asset framework. This is handled cleanly by gathering a detailed, itemized inventory list of the heavy furniture, specialized freight, and boxes you plan to move, along with all pickup and drop-off coordinates. This survey is required to determine the approximate cost baseline of your move and the total truck cube space your cargo will occupy.

A binding estimate or binding cost of service specifies clearly in advance the exact financial total of your move based strictly on the items logged and services requested at the time of calculation. If additional logistics options are requested or become required at either the origin property or the target landing point—such as a dedicated specialty shuttle for narrow access paths where a large commercial van cannot operate directly—the total contract balance will increase.

If you maintain complete flexibility, most moving companies suggest scheduling your relocation outside of peak summer windows, end-of-month lease intervals, or major winter holidays. The heaviest competitive strain is placed on transportation trucks, packing materials, and uniform crews during these historical windows.

The total duration relies entirely on dynamic variables—including the season, regional weather conditions, the precise scale of your item tracking profile, structural stair paths, and the absolute highway mileage between your coordinates.

Yes. Simple Moves operates under a strict certificate of authority issued directly by federal and state regulatory authorities to securely manage and transport household goods. As an authorized motor carrier, we have maintained continuous compliance parameters with the US Department of Transportation (DOT) since September 27, 2000.

Standard tariff regulations require that all transportation and labor balances be settled immediately following the safe unloading of your shipment at its target destination layout. Payment can be executed cleanly via cash, traveler’s check, verified money order, or certified cashier’s check. For long-distance interstate routes, prominent credit networks including American Express, Discover, Visa, and MasterCard are securely accepted with advance management authorization prior to initial vehicle packing.

Under our comprehensive valuation protection system, if any structural asset is lost or damaged while under the custody of Simple Moves’ authority, we will execute one of two legal remedies: 1) Contract a certified specialist to repair the item to its exact pre-move condition or issue direct cash settlement for such restoration costs, or 2) Replace the specific item with an object of identical kind, structural quality, and modern value, or issue matching cash compensation.

In the commercial transport sector, any single object maintaining a real valuation threshold exceeding $100.00 per pound is legally defined as an “article of extraordinary value.” Every matching asset—including fine jewelry, fur garments, coin collections, fine art frames, crystal pieces, antiques, or silverware sets—must be explicitly listed on our formal High-Value Inventory sheet before packing crews arrive.

Yes. Most heavy appliances—including refrigerators, automated washing machines, clothes dryers, and electronic systems—require technical preparation to guarantee safe transit over long distances. Moving components like internal motors, ice makers, and water utility nodes must be structurally isolated. Front-loading washing drums must be locked with specialized shipping pins to prevent suspension damage from road vibrations.

Simple Moves guarantees complete hygiene and surface care for all fabric furniture layouts. We wrap every piece of upholstered furniture in our specialized ClearGuard clear plastic stretch film, sealing away dirt and moisture completely before layering heavy fabric moving pads over the framework.

Simple Moves cannot accept property liability or responsibility for the survival of live indoor plants. The dark, unventilated climate inside a commercial freight trailer combined with extreme highway temperature shifts poses a severe threat to flora health. We recommend transporting your house plants safely within your personal vehicle.

No. Live animals are strictly prohibited from entering the cargo area of any moving vehicle or truck. Dogs, cats, birds, and other family pets must travel safely within the climate-controlled cabin of your personal passenger vehicle. Our office agents can gladly provide contact directions for specialized, temperature-regulated animal transport links if required.